Shipping, refunds and exchanges policies

Shipping and Taxes

 Processing time:

We'll do our best to make & ship your purchase as possible as we can, but please allow 1-3 business days.

Shipping options & estimated shipping times:

The selected products will be shipped to you by the shipping method you will choose while placing your order. 

We offer FREE SHIPPING, via Israeli Post International Air (ECOPOST), on all orders.

* Holiday season important note: To shorten delivery times and ensure you can start enjoying the items you’ve ordered as soon as possible, some of our products will be shipped directly from the United States. These products are marked with the sign "Arrives Before Christmas" on the product page. Orders that include both products with the sign and with no sign will be split and the products will be ship to you separately.

Estimated shipping times for products that will be shipped from the United States (standard shipping): 

USA: 2-6 business days.

Estimated shipping times for products that will be shipped from Israel (standard shipping):

USA: 5-21 business days.
 
While placing your order you can choose to upgrade your shipping method to EMS - express mail service, for an additional $15 shipping fee.
 

Estimated shipping times for products that will be shipped from the United States (express shipping): 

USA: 1-3 business days.

Estimated shipping times for products that will be shipped from Israel (express shipping):

USA: 2-5 business days.
 
* We will email you with the shipping info (tracking number) once your order is complete.
 
*We'll do our best to meet these shipping estimates, but cannot guarantee them. The package can be delayed in the event of holidays or bad weather. If you have not received the package after the number of days we mention (depend on the shipping method and destination) please contact us and we will figure it out.
 
 
Customs and import taxes:
Please note that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. 
Please be aware that as the seller we cannot pay for any applicable duties or value-added taxes (VAT) charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery.
 
 

Refunds and Exchanges

It is extremely important to us that you are happy with your Keep Changing bag! If for any reason, you are not satisfied, you may return it within 14 business days for a FULL REFUND (not including shipping costs), if unused.

To return your product, please contact us before and we will provide you with all shipping instruction and details. Please coordinate the item’s return with us, prior to shipping. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a mail tracking service in case of lost items as we can not be held responsible for lost items.

Your money will be refunded when we have received the item in the same condition it was sent. Items must be in their original purchase condition and include the receipt, original product packaging, tickets attached, and original packing slip. Returns will not be accepted if they have been worn, washed or damaged.

 

Payment Options


Although we only accept payment via PayPal YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT IN ORDER TO PAY AND YOU CAN USE ANY OF YOUR CREDIT CARDS. 

 

Additional policies

Please keep in mind that actual product color may vary on different computer screens. 
Moreover, please keep in mind that we use the same fabric roll as the picture of the item shows, but the bag pattern may vary depending on the exact piece we used from the roll.

Should you need any verification of color or pattern, and have any other questions about the product, please contact us prior to your purchase. 


If you have any further questions, feel free to contact us. We're here for you!