FAQs

How long will it take to receive my order?

All items ship within 1-3 business days via Israeli Post International Air.
Shipment from Israel usually takes 10-14 business days to arrive in Israel, Europe and to the U.S. To other overseas destinations it can take up to 21 business days. (On rare occasion, your package may take a bit longer.) I will email you with the shipping info (tracking number) once your order is complete.

How Fast can I get my order?

For an additional $25 -$9 shipping, we can ensure delivery within 3-5 business days via express mail service USA & Europe, 1-4 business days to Israel and up to 5-7 business days to Australia and the east. 

Will I be charged with extra tax?

*** by your countries rule

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Please be aware that as the seller l cannot pay for any applicable duties or value added taxes (VAT) charged to you by your country. The recipient of the merchandise will be required to pay the duty or VAT upon delivery.

What are the payment options?

I accept only Paypal which is safe and very easy to use. You do not need a Paypal account in order to purchase, you can pay with your credit card through the Paypal website.

Do you accept returns and exchanges?

It is extremely important to me that you are happy with your purchase. If, for any reason, you are not satisfied, you may return it within 14 business days for a full refund (not including shipping costs), we don't accept return/refund for custom made orders.

To return your product, please contact me before via Tal [!at] kc-keepchanging.com and I will provide you all shipping instruction and details. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please coordinate the item’s return with us, prior to shipping. 
Your money will be refunded when we have received the item in the same condition it was sent.

 

Gift wrapping and packaging

If the listing you purchase is a gift, please let me know and I will add a gift bag to the order. 

Contact me before or immediately after your purchase via Tal [!at] kc-keepchanging.com

 

Can I change the fabric section of my bag by myself? How?

Yes! You can easily change the fabric insert section of your bag whenever you like and as often as you like.

The fabric insert section of your bag connects to the PVC section with four small snap fasteners (2 in the front, 2 in the back). Just undo all four snap fasteners, pull out the fabric inside, slip in the fabric you’ve picked for today, re-attach all four snap fasteners and you’re ready to go!

 
For visual explanation - see the pictures on the "HOW IT WORKS" page. 

If you have have any other questions about the product, please contact me via Tal [!at] kc-keepchanging.com. Or Messege me to +972-524397738.